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Terms & Conditions
TERMS AND CONDITIONS OF SALE
DELIVERY and RETURNS POLICY
In most cases we are able to deliver mobility products and living aids within 14 days (many within 5 days). However, due to the nature of mobility products and living aids, some specialist items are produced to order. Therefore, it is advisable for you to contact us before placing your order so that we can give you an approximate delivery date. When a mobility product or living aid is ready for despatch we will normally contact you to let you know when it will be delivered to you.
As part of the conditions of sale customers are required to inspect all goods on receipt and are to annotate the Courier's documentation with details of damage to either the packaging or the goods themselves. Where this is not done, and the Courier subsequently disputes liability, then Mobility Warehouse will not be responsible for the costs associated with repair or replacement. In all cases, damage to goods is to be reported to Mobility Warehouse at the earliest opportunity.
When you buy from us you have a cooling off period of seven days from the day you receive the goods. This means that if you decide that you do not want the mobility product supplied then you can receive a full refund within 30 days provided that you notify us in writing within seven days of the receipt of goods that you want to return it. You will remain liable for the actual carriage costs incurred by Mobility Warehouse for both the issue and return of the goods. To claim under these terms the mobility product must be unused, in the original undamaged packaging and the product must not be damaged in any way. Adjustable beds and mobility products that are specifically tailored to the individual and/or ordered in specifically for you are excluded e.g. rise & recline chairs in a size/fabric of your choice, special order wheelchairs made to your specific requirements etc.
Mobility Warehouse will comply fully with the Consumer Protection (Distance Selling) Regulations 2000
WARRANTY POLICY
We are official dealers for all of the products that we supply and offer the goods with the normal manufacturer's parts warranty, for 12 months minimum, subject to the exclusions detailed below.
In addition, for all major mobility products i.e. mobility scooters, riser-recliners, bath lifts we also cover the labour costs associated with repairs under the warranty, subject again to the exclusions below. Where problems do occur, we will normally look to repair the product on site. In some cases, the manufacturer themselves will visit and rectify the problem. We may also arrange for the item to be returned to us by courier for repair.
General warranty exclusions:- Parts which need adjustment, re-setting, replacement or repair due to abuse, fair wear & tear or to suit the individual needs of the user i.e. tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged post receipt) , motor bushes, normal battery degradation, wheelchair brake adjustment, circuit breaker resetting, resetting user-induced problems on riser-recliners - cleared by disconnecting/re-connecting hand control etc.. Where call-outs occur for such items the purchaser will remain liable for the call-out, parts and labour costs. However, we will do our utmost to minimize these by talking through problems in depth before arranging to visit. Experience shows that many problems can be attributable to a lack of user familiarity and can often be overcome with some simple fault diagnosis and guidance on the phone. Damage attributable to misuse or accident for which we cannot be deemed responsible.
SPECIFICATIONS
The specification sheets have been produced to be as accurate as possible but are only intended as a guide and are subject to manufacturer’s change without notice.
VAT EXEMPTION
Prior to the despatch of goods, you will need to complete and return the VAT exemption form.