Complaints Handling Procedure

Customer satisfaction and quality service is paramount. However, we recognise that things can go wrong and that customers might sometimes have cause to complain. When they do, and this is the result of something we have done or not done, we are committed to putting things right, as we see all complaints as an opportunity to gain customer feedback and improve our service. The below sets out the complaints procedure we have established to help ensure that you receive a quick and fair reply from us.

Our Commitment

We promise to investigate your complaint thoroughly and, so far as within our control, promptly; keep you informed of progress; and do everything we reasonably can to help you.

How to contact us

Here is how you can contact us should you have a complaint:

Mobility Warehouse
By phone: 0800 916 3037
By Email: info@mobilitywarehouse.co.uk

When you write to us please tell us:

• Your name and address, or the name and address of the complaint if you are complaining on someone else’s behalf and your relationship to them;
• Your customer reference number;
• Your daytime phone number (where we can contact you if we need to) and any times you would prefer us to contact you;
• A clear description of your concerns or complaints; and
• Details of what you would like us to do to put things right

By Post: Mobility Warehouse, Possilpark Industrial Estate, Unit 15 Lomond Street, Glasgow, G22 6JJ